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Policies and Procedures

Global Car Rental operates based on a system of policies and procedures, clear and duly authorized by regulating agencies, fur the benefit of the corporation and the client.

For inquiries or comments, please call 01 800 212 0752 or by e mail to reservaciones@cancuncarrental.travel, so a representative, from client services, can assist you.

A) REQUIREMENT TO RENT A VEHICLE

  • The minimum age is 21 years of age. There is no limit for maximum age.
  • Present an original and current drivers license, with photograph.
  • The titleholder of the rental, or the authorized additional driver, must present his/her current, original driver’s license, from the country of residence. We reserve the right  to verify and accept the drivers licenses, according to the established norms by Global Car Rental, and negate the rental, in case of any omision  or non compliance.
  • An official identification, current and with photograph IFE (for Mexicans) or, passport, current, with photograph, from the country of residence.
  • As payment for the rental of the vehicle, Credit or Debit Cards are accepted,(Amex, Visa, Discovery, Or MasterCard) traveler’s checks, Mexican pesos, US Dollars or Euros. Personal checks or travel vouchers are not accepted. We reserve the right to accept, or not, if the Credit or Debit Card is from a special promotion, in bad shape or is illegible.
  • Global Car Rental, reserves the right to decline the reservation or the rental of the vehicle, if the client does not cover satisfactorily the necessary requirements to carry out the commercial transaction.

 

B) RENTAL POLICIES

  • For security, deposits for guarantee are not accepted in cash, in any currency. This method is only with a credit card.
  • A bank authorization will always be required for the credit card guarantee for deposit.

C) BY CATEGORIES, THE DEPOSIT FOR GUARANTEE, FOR THE VEHICLES, ARE AS FOLLOWS:

 

Mini Economic to Midsize   $ 600 USD
Intermediates $ 700 USD
Full Size $ 800 USD 
Jeeps and SUV’s  $ 900 USD 
Mini or Full Size Vans $1,000 USD 
Luxury $1,500 USD  

 

D) CHARGE FOR RETURNING THE RENTED VEHICLE IN ANOTHER CITY WITHIN MEXICO

  • This additional charge, that is independent of the total quote of the reservation or rental contract, will vary, depending on the distances between cities. The amount will be stipulated on the confirmation of the reservation, that is e mailed to the client.
  • In case of one day rentals only, to pick up in Cancun and drop off at playa del Carmen, or visa versa, the additional charge is 20 USD. If it is for the Akumal – Tulum areas, the additional charge is 30 USD.

E) GASOLINE

Gasoline is not included in the total quote. With the same level you receive in the gas tank, it is the same level you must return in the rented vehicle, according to the stipulated amount on the rental contract. There are no refunds for excess gasoline. If the level is less, the following amounts will be charged.

Mini Economic to Full Size, 60 pesos, for each octave.

Jeeps and SUV’s, 90 pesos, for each octave.

Mini and Full Size Vans and Luxury, 120 pesos for each octave.

 

F) ADDITIONAL DRIVERS

On each rental contract, the titleholder is allowed to designated two additional drivers, at no extra cost. The additional drivers must comply with the same requirements stipulated on encision “A”. Likewise, they are subject to the same driving obligations for the rented vehicle and are also responsible.

G) THE RATES

  • The total quote, includes the rent of a vehicle for the period of time stipulated on the rental contract ( by day, week or month), mileage is unlimited and includes insurance ( see here ).
  • The minimum rent is for 24 hours, even though the client may only use a portion of that period stipulated.
  • The fractions of the day that exceed 3 hours, shall be considered and charged as a whole day.
  • The total quote, does not include traffic fines, tow away services, gasoline or returning the rental vehicle in another city or, any other situation the client can be held accountable for.
  • There is a tolerence period of 30 minutes to return the rented vehicle that will be stipulated, and agreed to, on the rental contract. If the vehicle is not returned at the hour and date stipulated, there will be a charge of 15 dollars, per hour. If it exceeds 3 hours, the rate for the whole day will be charged, according to the daily rate stipulated on the rental contract.
  • All vehicles, from Global Car Rental, have the corresponding permits to enter and exit Belize, Guatemala or Honduras. The client must request that wish, in the space for “comments”, on the reservation, so that the necessary documentation will be available, when the client arrives to process his/her rental contract.
  • The insurances coverages, that are included in the total quote, are valid only in Mexico. All the insurance coverages are subject to the clauses of registry, authorized by the Better Business Bureau (PROFECO) on contract 1768-2010, and that are stipulated on the rental contract.

H) PLACE AND DATE TO RETURN THE RENTED VEHICLE

  • The place and date, accorded and stipulated on the rental contract, may be modified by the client, with the authorized request from Global Car Rental. In case of non compliance of this disposition, by the titleholder of the rental contract, Global Car Rental, besides applying the corresponding charges, has the faculty to rescind the rental contract immediately and will exercise the necessary actions to physically recuperate the rented vehicle, wherever it may be independently of who may be driving.
  • The client has the obligation to request the extension of the rental period, from Global Car Rental, in advance, and must have the authorization in writing. If, after seven calendar days, there is no communication from the client Global Car Rental, will report the failure to return the rented vehicle to the corresponding authorities, and will follow any and all procedures dictated by the authorities.

 

I) POLICIES REGARDING RESERVATIONS

  • On reservation by internet, it is not necessary to furnish credit card numbers. (Unless it is a prepaid reservation).
  • If the client does not feel comfortable guaranteeing his/her reservation by internet, it can be done through our reservation center (see here) obtaining the same rights and obligations, as it were by internet.
  • Global Car Rental will have as a priority to have the vehicle requested by the client. In case there is non availability, it will furnish a similar vehicle, in the same category.
  • Reservations shall be honored up to four hours after the requested hour, and one hour, in high seasons.
  • Reservations that are guaranteed with a credit card, or are prepaid, will be maintained active during the entire working day or, until the office closes that day.
  • The charge for a “no show” (failure to arrive for a guaranteed reservation) shall be applied when the client does not request the cancelation of the reservation, with a minimum of 24 hours prior to the hour and date of the reservation. The charge will be one days rental rate confirmed for the rental vehicle.

Policies on Insurance

In case of an accident the driver must inform immediately to Global Car Rental to follow up the case with the insurance Company, which requires that the driver in the case of an accident needs to be authorized in the renting contract and he must provide his driver license (not expired) with photo. Also the driver must stay in the place where the accident happened to fill in the forms for the insurance Company.

INCLUDED COVERAGES

PLI (third party damages)

This coverage is for public liability to the persons or their properties caused by the rented vehicle. This coverage is for $750, 000 pesos.

SLI (Civil responsibility complement)

This coverage is an extension and complement of the public liability coverage which will cover up to $3,000,000.00 Mexican pesos to third persons or their properties. It also will include legal assistance if required.

CDW (Collision Damage Waiver)

This coverage reduces the title holder’s responsibility for payment, in case of partial or total loss of the rented vehicle to a stipulated deductible according to the rented vehicle. It is applicable when the damage is more than the stipulated deductible for collision, if the damages are less than the stipulated deductible, then the total value of all damages will be charge to the client.

TP (Partial Protection for theft)

This coverage partially liberates the client of the responsibility for the partial or total theft of the rented vehicle. If this coverage is declined, the client shall be liable for the total cost of the replacement up to the total amount of the rented vehicle. If the client accepts the TP coverage, he/she will only be liable for the stipulated amount of the deductible on the rental contract.

LDW (Loss Damage Waiver 0% Deductible)

This coverage eliminates all responsibility of payment in case of damages, partial or total theft of the rented vehicle. This coverage is greater than the coverages offered by credit card companies or any other means. This allows the client to better control their budget and not have additional charges. This coverage is invalidated if there any noncompliance of the terms and conditions of the rental contract. This coverage does not include loss or damage to the car keys, license plates of the rented vehicle, fines or towing services when required.

PAI (Personal coverage of medical expenses)

This coverage is for medical expenses to the title holder of the rental contract and the authorized occupants of the rented vehicle; in case of an accident.

ADDITIONAL INSURANCE (NOT INCLUDED)

TGI (Insurance for wheels and glass)

This coverage eliminates all liability for damage to the tires, rims and glass of the rented vehicle. Terms and conditions apply. (Does not apply if the driver is under the influence of alcohol or drugs).

SRA (Highway assistance)

(Highway assistance) this coverage offers road assistance required for the rented vehicle (jump, starts, changing of tires, locksmith in case car keys are locked in the rented vehicle, gasoline). (does not include the cost of the gasoline). Some restrictions may apply.